30-Day Free Returns
At refrigerantgas.shop, we offer a 30-day free return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition as received, unused, in its original packaging, and include a receipt or proof of purchase.
How to Start a Return
To initiate a return, contact us at contact@refrigerantgas.shop. Once your return is approved, we will provide a free return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Return address: 2053 58th Ave Cir E, Bradenton, FL 34203, United States
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom or personalized products, personal care items, hazardous materials, flammable liquids or gases, sale items, and gift cards. If you are unsure whether your item is eligible, please contact us before initiating a return.
Exchanges
The fastest way to receive a replacement is to return the original item. Once the return is approved, place a new order for the desired item.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Returned items must be unused, in original condition, and include original packaging and proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Banks and credit card providers may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact@refrigerantgas.shop.